Our Policies

While we have a great sense of humour, we take our customer service very seriously.  You come first, every time! It really is that simple, but we have outlined a few points below you might want to know about.

Where do we ship to?
USA and Canada

Processing Times
Cards – Ship the next working day
Glasses – Ship within 3 working days.

Rush Jobs
We understand that you may have left it a little late to order and want a rush job.  If this is the case, get in touch and we will give you a realistic date of departure.  We will rush your design through when possible.

Shipping Times (approximate guidelines given by Royal Mail)
United Kingdom: 3-5 business days
North America: 3-14 business days
Europe: 3-14 business days
Australia, New Zealand and Oceania: 3-14 business days
Gibraltar: 3-14 business days
Canada – 3-14 business days
Norway ~ 3-14 business days

Thankfully, most people love our designs but on the rare occasion that a customer doesn’t like something, please just tell us (you do have to tell us), and we will accept a return and refund you, no quibbles, no arguments.  We are very approachable and pride ourselves on a non defensive nature that people are often fearful of.

We hope this answers most questions but if you do have any other queries about us and our policies, please do get in touch.

Thanks for reading.